Terms and Conditions

1. General

1.1 For purposes of these General Terms and Conditions and elsewhere on the website, “Best Daily Deals” means Serfios Solutions (Pty) Ltd, Reg nr: 2020/054782/07. Best Daily Deals head office is located at Unit 4, Eden Park, Kudu Street, Allen’s Nek, Roodeport, Johannesburg, 1709, South Africa 

2. Application

2.1 These General Terms and Conditions will apply to any and all agreements and legal relations pursuant to which Best Daily Deals acts as a supplier of items.

3. Product specifications; pricing; typographical errors

3.1 Best Daily Deals will not be required to execute an order or compensate a buyer for any loss if Best Daily Deals made an error when presenting the item, formulating its characteristics or specifications, or stating its price, and

i) it should have been clear to the buyer that such involved a printing or clerical error; or 

ii) if the buyer should not, under the circumstances, have reasonably relied on Best Daily Deals delivering quoted item, with stated characteristics, at this price.

4. Prices

4.1 Products sold by Best Daily Deals are billed in Rands (ZAR) 

5. Market

5.1 Items are currently delivered to buyers in the Republic of South Africa. Purchase agreements are concluded with natural persons not acting in the course of a profession or business only. Therefore any VAT charged will not at any time be refunded.

6. Costs of Delivering the Items

6.1 All prices of the items posted on the website are exclusive of delivery costs.

6.2 Delivery costs will be stated separately when settling the order and may vary daily and for each order.

7. Delivery and Delivery Period

7.1 Best Daily Deals shall endeavour to supply the items ordered to the delivery address within 7 – 10  working days (excludes weekends and public holidays) of the order confirmation and the required receipt of payment unless otherwise stated. Prior to delivering an order, the customer may be contacted to verify the correctness of the order. This may cause some delay in delivery. When registering, customers must state a valid telephone number on which they can be reached during the day (such as their number at work or a mobile phone number), so that the delay, if any, will be as short as possible.

7.2 Best Daily Deals shall arrange delivery by post or dispatch orders in any other way, at Best Daily Deals sole discretion. Orders will not be sent to a PO Box address. Note that a signature will be required for receipt of all residential deliveries.

7.3 Best Daily Deals may dispatch the delivery in parts, however, any extra costs for such additional deliveries will be borne by Best Daily Deals unless otherwise stated.

7.4 Best Daily Deals uses third-party couriers to deliver goods. A valid proof of delivery or courier run-sheet will be conclusive proof that the parcel was delivered to the address provided on the order. It is the customer’s responsibility to ensure the accuracy of the delivery address.

7.5 Addresses may be amended provided that Best Daily Deals is notified Before shipment. Address changes after goods have already been processed may incur additional shipping charges.

7.6 The onus is on the Customer to inform Best Daily Deals if an order or part of an order is undelivered within 30 calendar days from the date of sale. Best Daily Deals will not entertain any claim for undelivered items outside of 30 calendar days from the date of sale where a valid dispatch reflects against the order. 

7.7 Best Daily Deals cannot be held responsible for consequences arising from a delayed delivery due to circumstances out of the company’s control.

7.8 Where a person has given permission to have something delivered/collected to/from a 3rd party location such as a reception area or security annex, this delivery/collection will be deemed to have been fulfilled where said package has been signed for.

8. Stock Availability

8.1 Stock on offer is limited. Best Daily Deals shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Best Daily Deals shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.

8.2 Best Daily Deals shall endeavour to fulfil a customer’s order to the best of their abilities. However, circumstances outside of Best Daily Deals control may arise where a customer’s order may not be fulfilled e.g. damaged stock or stock unavailability from Best Daily Deals supplier. In cases like these, Best Daily Deals shall only be liable to refund the customer’s monies paid.

9. Payment & Refunds

9.1 Payment is accepted via credit card and direct EFT transfer. 

9.2 EFT payments need to be made to one of Best Daily Deals nominated bank accounts. The beneficiary reference (the reference that is going to reflect on Best Daily Deals bank account) needs to be the customer order number. Proof of payments needs to be sent to eft@bestdailydeals.co.za in PDF format within 2 hours of the order being placed from a registered bank email address. Failure to send a proof of payment in time may lead to the order being cancelled, in which case Best Daily Deals will only be liable to refund any monies paid.

9.3 No forex or international EFT payments will be accepted. Any costs involved with the acceptance or refusal of forex payments will be for the account of the customer.

10. Agreements of Sale

10.1 Placing an item in a shopping basket, or adding it to a wish list without completing the purchase cycle, does not constitute an agreement of sale between Best Daily Deals and the purchaser. Users cannot hold Best Daily Deals liable if such items are not available when the purchase cycle is completed; and Best Daily Deals may remove such an item from the shopping basket if no stock is available. An agreement of sale between Best Daily Deals and a user only comes into effect if and when payment is received and the order is confirmed and processed by Best Daily Deals during normal business hours (9am – 5pm). Best Daily Deals reserves the right to refuse to accept and/or execute an order without giving any reasons. Best Daily Deals also reserves the right to in its sole discretion cancel orders in whole or in part as circumstances dictate, in which event Best Daily Deals shall only be liable to refund monies already paid by the user.

10.2 A customer is entitled to cancel their order, provided that it has not yet been processed. If it has been processed, our Returns Policy will apply. Some orders may not be cancelled after they have been placed, including travel deals, voucher codes, Gift Vouchers, personalised items and donations.

11. Returns Policy

Best Daily Deals will only accept returns in accordance with this policy, the Consumer Protection Act 68 of 2008, the Electronic Communications & Transactions Act 25 of 2002 and any other applicable law. Our returns policy needs to be read with section 12, our standard warranty policy as well as our returns page on the website. See section 9 for more info about refunds.

11.1 Items may only be returned if they are faulty, damaged on arrival, incorrectly delivered or where the customer changes their mind within the parameters set out below and as set out in the Consumer Protection Act 68 of 2008.

11.2 Once a customer informs Best Daily Deals of a return, it is the customer’s responsibility to ensure that the item is returned within 10 days after the first contact was received.

11.3 All returns need to be in original packaging, with all original accessories, parts and documentation unless otherwise agreed upon. The customer is responsible for packaging the return so as to avoid being damaged in transit.

11.4 No items may be returned without prior written authorisation from Best Daily Deals Best Daily Deals will not be liable for any items lost in transit to Best Daily Deals or items incorrectly handed over to couriers not instructed by Best Daily Deals where no prior written authorisation has occurred. The customer will be liable for courier charges of return items incorrectly handed over. Best Daily Deals will issue a returns form or returns authorisation number once the return has been authorised, which needs to accompany the return. The absence of this form or returns authorisation number may lead to a return not being processed, for which Best Daily Deals will not be held liable.

Faulty and/or Damaged on Arrival Items

11.5 Faulty and damaged on-arrival items will be dealt with in accordance with sections 55 and 56 of the Consumer Protection Act 68 of 2008.

(i) In the case of damaged on-arrival items, the customer needs to notify Best Daily Deals of any breakages, missing or damaged parts and accessories within 3 days of the receipt of the goods. Best Daily Deals may ask for images of the goods and packaging, highlighting the extent of the damage. OneDayOnly will not entertain any claims of breakages, missing or damaged parts and accessories if this notification is not received within 3 days of the goods being delivered.

(ii) (a) Faulty items may be returned within the warranty period. If a warranty period is not indicated on the deal, a 6-month standard warranty will apply. The customer can request that faulty items are repaired or replaced provided a repair is possible or a replacement is available, alternatively request a refund of the price paid for the items. Where a repair or replacement is not possible, the customer will be refunded or credited the price paid for the items.

(b) Best Daily Deals will cover the freight and insurance cost of a faulty item under warranty. Should our suppliers assess the item and find it to not be faulty or to be user damage, the customer may be liable for the return cost.

(c) A faulty item is a defective item with any material imperfection in the manufacture of a product or any characteristic of a product that makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

(d) The following does not constitute a defect, and will not be eligible for a refund, replacement or repair:

faults resulting from normal wear and tear;

damage arising from negligence, user abuse and misuse, or incorrect usage of the product;

damage arising from electrical surges or sea air corrosion;

damage arising from a failure to adequately care for the product;

damage arising from unauthorised alterations to the product;

where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit the customer;

in relation to Unboxed Deals, signs of handling and/or repackaging.

(e) Products requiring installation before use are to be installed by certified installers as prescribed by the product manufacturer. Failure to do so will void the implied and supplier-specific warranties. 

Products requiring uninstallation before any fault assessment are to be removed by certified uninstallers as prescribed by the manufacturer. Any fault resulting from the uninstallation of said product by uncertified uninstallers will no longer be covered by the implied or supplier-specific warranty. Best Daily Deals or its suppliers will not be held responsible for any fees incurred for the uninstallation of a faulty item unless otherwise specified.

(f) In assessing whether an item is defective or not, Best Daily Deals may rely on its suppliers or independent assessment centres for feedback. In these cases, Best Daily Deals’s supplier feedback will be final.

Unwanted Items

11.6 A customer is allowed to return an item within 7 days of receipt of the item if it is not faulty, subject to the following conditions:

i) The customer writes into Best Daily Deals within 7 days of receipt of the item. Requests for returns outside of the 7-day window may not be entertained unless it is faulty in terms of section 11.5, subject to those provisions.

ii) The item must be in a re-sellable condition, in original packaging and include all original accessories, parts and documentation. Best Daily Deals will inspect the item on return and if it is not in a re-sellable condition, dispatch it back to the customer.

iii) Certain items may not be returned once opened. This includes (but is not limited to): Swimwear, underwear, lingerie, bodysuits, beauty and cosmetic items and devices, fragrances, linen, bedding, towels, DVDs, CDs, games, software, foodstuffs, supplements, adult toys and accessories, animal feed, cleaning products, medical equipment, personal protective equipment, certain jewellery items, earphones and electronics

iv) Certain redemption vouchers may not be refunded once it has been issued to the customer via email. (Best Daily Deals Gift Vouchers included)

v) Returns may be arranged on a customer’s behalf, or a customer may courier their goods back to Best Daily Deals distribution centres under certain circumstances at their own cost. A customer may also drop off their return at Best Daily Deals distribution centre, subject to prior approval.

vi) Returns under section 11.6 will be at the Customer’s cost. This cost will be offset against any refund or credit owed to the customer after an item has been returned.

vii) Returns on items dispatched directly from suppliers will be subject to a returns fee as prescribed by the supplier.

viii) Best Daily Deals may arrange a third-party courier to collect these goods. The customer needs to be available during a pre-arranged slot to hand the goods to the courier. The goods need to be handed over to the correct courier and Best Daily Deals will not be liable for goods handed to the incorrect courier. Best Daily Deals will attempt two collections from the customer. No further collections will be attempted after two collections if the collection fails due to the customer (e.g. not available), and the customer will then have to arrange a return with their own courier at their own cost.

ix) Returns under section 11.6 will forfeit the initial delivery fee, which will not be refunded or credited once an item has been returned.

Incorrectly Received Items

11.7 Returns on incorrectly received items will be accepted subject to the following conditions.

i) The customer needs to notify Best Daily Deals of any incorrectly received goods within 3 days of the receipt of the goods. Best Daily Deals may ask for images of the goods and packaging. Best Daily Deals will not entertain any claims of incorrectly delivered goods if this notification is not received within 3 days of the goods being delivered.

ii) The item must be in a re-sellable condition, in original packaging and include all original accessories, parts and documentation. Best Daily Deals will inspect the item on return and if it is not in a re-sellable condition, dispatch it back to the customer.

iii) The return of the item will be at Best Daily Deals cost. Best Daily Deals may arrange a third-party courier to collect these goods. The customer needs to be available during a pre-arranged slot to hand the goods to the courier. The goods need to be handed over to the correct courier and Best Daily Deals will not be liable for goods handed to the incorrect courier. Best Daily Deals will attempt two collections from the customer. No further collections will be attempted after two collections if the collection fails due to the customer (e.g. not available), and the customer will then have to arrange a return with their own courier at their own cost.

iv) Returns may be arranged on a customer’s behalf, or a customer may courier their goods back to Best Daily Deals distribution centres under certain circumstances. A customer may also drop off their return at Best Daily Deals distribution centre, subject to prior approval.

Mobile and other Electronic Devices

11.8 Customers are solely responsible for backing up any data on mobile and other devices. Best Daily Deals or its suppliers will not be held responsible for any data lost as a result of a faulty device.

12. Standard Warranty Policy

Best Daily Deals  standard warranty policy should be read with section 11, our returns policy.

12.1 Best Daily Deals provides a 6-month warranty on all products sold on its website against defects or poor quality from the date of delivery. Where products are not subject to an extended supplier warranty, we cannot facilitate any returns outside of this 6-month period. Some consumable goods may not be subject to this warranty due to expiry dates.

12.2 Where a product has a supplier’s warranty that extends beyond the 6-month Standard Warranty, such product can be returned within the extended supplier warranty period after delivery of the product. Please note that any extended supplier warranty is subject to the terms and conditions of the supplier or manufacturer. These are usually stated in a brochure or leaflet inside or on the product packaging, and may include the online registration of an extended warranty. It is the customer’s responsibility to make themselves aware of any such terms and conditions.

12.3 Parallel/Grey Imports – Any products indicated to be parallel/grey imports have been imported without the approval, or license of the registered owner of the trademark and therefore no guarantee or warranty in respect of such goods will be honoured or fulfilled by any official or licensed importer of such goods. Any warranty claims on such products will be covered by Best Daily Deals or the relevant third-party seller for the warranty period indicated for any specific product, alternatively where no such warranty period has been indicated, for a period of 6 months from the date of receipt.

13. Marketing and Special Promotions:

13.1 Every effort is made to feature all products shown on any sales promotional material. However, should a specific product become unavailable for any reason, Best Daily Deals reserves the right to use that product image for all promotional elements without the guarantee of selling that product on the day.

13.2 For all Marketing competitions and Promotions Best Daily Deals reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website as soon as possible.

14. Applicable Law

14.1 This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.

15. Restrictions on Sales

15.1 Alcohol & Tobacco products: Alcohol and tobacco products are not sold to persons under the age of eighteen years.

15.2 DVDs and Videos: The onus is on the purchaser to ensure that age restrictions on the above products are observed. Most of the DVDs available for purchase on Best Daily Deals are encoded for use in region 2 or are encoded for multiple zones. DVDs encoded for other zones will be indicated as such. Please note that it is your responsibility to ensure that you purchase DVDs from the correct zone.

16. Personal Data

16.1 Best Daily Deals respects your privacy and is committed to the protection of the personal information of Users in compliance with the Promotion of Access to Information Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPIA”).

16.2 Best Daily Deals will use, store and process the data provided by Users in accordance with our Privacy Policy which can be viewed here.

17. Changes To Agreement

17.1 Best Daily Deals may, at its sole discretion, change this agreement or any part thereof at any time without notice.

18. Intellectual Property Rights

18.1 All the content, trademarks and data on this website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Best Daily Deals and as such are protected from infringement by local and international legislation and treaties.

19. Domicilium

19.1 Best Daily Deals chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Unit 4, Eden Park, Kudu Street, Allen’s Nek, Roodepoort, Johannesburg, South Africa.

Privacy and Cookie Notice

1. ABOUT THIS PRIVACY AND COOKIE NOTICE

2. THE DATA WE COLLECT ABOUT YOU

3. COOKIES AND HOW WE USE THEM

4. HOW WE USE YOUR PERSONAL DATA

5. HOW WE SHARE YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. YOUR LEGAL RIGHTS

9. FURTHER DETAILS

1.About this Notice

This Privacy and Cookie Notice provides information on how Best Daily Deals collects and processes your personal data when you visit our website or mobile applications.

2. The data we collect about you

We collect your personal data in order to provide and continually improve our products and services.

We may collect, use, store and transfer the following different kinds of personal data about you:

Information you provide to us: We receive and store the information you provide to us including your identity data, contact data, delivery address and financial data.

Information on your use of our website and/or mobile applications: We automatically collect and store certain types of information regarding your use of the Best Daily Deals marketplace including information about your searches, views, downloads and purchases.

Information from third parties and publicly available sources: We may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.

3. Cookies and how we use them

A cookie is a small file of letters and numbers that we put on your computer if you agree.

Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For example we use cookies for the following purposes:

Recognising and counting the number of visitors and to see how visitors move around the site when they are using it (this helps us to improve the way our website works, for example by ensuring that users can find what they are looking for).

Identifying your preferences and subscriptions e.g. language settings, saved items, items stored in your basket and Prime membership; and

Sending you newsletters and commercial/advertising messages tailored to your interests.

Our approved third parties may also set cookies when you use our marketplace. Third parties include search engines, providers of measurement and analytics services, social media networks and advertising companies.

4. How we use your personal data

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

Registering you as a new customer.

Processing and delivering your orders.

Managing your relationship with us

Enabling you to participate in promotions, competitions and surveys

Improving our website, applications, products and services

Recommending/advertising products or services which may be of interest to you.

Complying with our legal obligations, including verifying your identity where necessary.

Detecting fraud.

5. How we share your personal data

We may need to share your personal data with third parties for the following purposes:

Sale of products and services: In order to deliver your products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.

Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.

Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.

Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.

When we share your personal data with third parties we:

require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law; and

only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International transfers

We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers.

In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data, and we shall continue to respect your legal rights pursuant to the terms of this Privacy and Cookie Notice and applicable laws in your location.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Your legal rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

9. Further details

If you are looking for more information on how we process your personal data, or you wish to exercise your legal rights in respect of your personal data, please contact Compliance.Alert@Jumia.com.